Job Description

As the Food and Beverage Supervisor in our Student Union, your role is pivotal in leading the team to ensure smooth front and back of house operations for all food and beverage services on our premises.

Responsible to: Venue Duty Manager

Responsible for: Team Leader, and Casual Staff

Department/Service

The Food and Beverage Supervisor is part of the Greenwich Students' Union Commercial Services. At GSU, we turn over £1m through our not-for-profit commercial services that provide services to students, staff, and the local population. We provide students at the University of Greenwich with social spaces to study, make friends and have fun.

Additionally, the profit generated through our varied income portfolio is invested back into the SU support services for students. We are a Living Wage Employer and a large employer of students putting money back in their pockets to support studying and living costs in London and Kent.

Operational Tasks

• Lead and supervise teams within Students' Union outlets, collaborating with other team leaders in overseeing the daily operations of all food and beverage outlets within the GSU.
• Ensure the delivery of high-quality food, beverage, event, and service to meet the expectations of our diverse student community and visitors 
• Assist in managing maintenance issues and maintaining cleanliness, presentation, and a welcoming atmosphere in the venues.
  
• Collaborate with the Venue Manager in stock management, ensuring availability, correct stock levels, and achieving gross profit margins.
• Collaborate with the other Supervisor and Venue Manager to ensure all staff receive appropriate induction, training, appraisal, supervision and are motivated to consistently deliver an excellent guest experience across all venues.
  
• Uphold operational procedures and cleanliness/hygiene standards, adhering to practices stipulated by Environmental Health regulations.
• Foster a positive and friendly working environment for the team.
• Strictly always adhere to the conditions of our premises license.
• Reset the venue and outlets to the required standard at the end of each shift in preparation for the next service; these will include bars, diners, cafes, function rooms, entertainment and technical areas.
• Aid in responding quickly to changing business patterns while managing costs and staffing levels within budget.
• Complete any reasonable additional task requested by the Venue Manager.

Standards of Service

• Provide professional, friendly, and efficient service to all guests in a safe and efficient manner.
• Maintain a clean and well-presented work area throughout shifts.
• Deliver an efficient and effective service, understanding and exceeding customer needs and requirements whenever possible.
• Promote additional sales through professional and courteous up-selling.
• Prepare and serve food and beverage items to a consistently high standard.
• Ensure all products are fully stocked throughout the shift and securely stored at the end of the shift.
• Adhere to strict cash handling procedures and uniform standards, reporting any issues to a manager.
• Enforce the Challenge 25 policy for age verification.
• Clear and clean customer tables, ensuring customer areas are clean at all times, and wash glasses and dishes as required.

Business Development and Efficiency

• Liaise and meet regularly with the Commercial Marketing Coordinator to develop and promote our service offerings to our diverse members.
• Ensure F&B team members are proficient in using EPOS systems to their maximum benefit.
• Collaborate with event organisers and clients to understand their requirements and deliver exceptional service during events.
• Ensure timely and appropriate preparation and layout of the venue for events/bookings.
• Act as the initial point of contact for queries/issues related to F&B outlets.

Stock Management and Reporting

• Effective use of the stock management system, minimising waste, increasing profitability and decreasing environmental impacts whilst training and supporting others to do the same.
• Assist in stock movement by adhering to relevant health & safety procedures.
• Conduct stock rotation to ensure product quality and relocate stock internally as needed to meet customer demand.
• Assist with stock checks and line checks as directed.
• Ensure all administration related to the department is complete and accurate, including delivery notes, incident and accident reports, accident book, stock sheets, purchasing, timesheets, supplier payment, invoicing and EPOS systems.
• Ensure prompt submission of relevant financial information to the finance department.
• Undertake the cashing up procedure and fulfil other agreed financial obligations, paying particular attention to the security of cash.
• Ensure end of night reports are prepared and sent to the Management team whilst on closing duty.

Health, Safety, and Compliance

• Work within operational procedures, licensing, health, and safety policies, safeguarding, hygiene and other regulations pertaining to the operation of the venue, ensuring all staff are trained appropriately.
• Adhere to all GSU policies related to HR, staffing, health and safety, data protection, environment, and any other specific GSU policies impacting your role or that of the team.
• Act as the Venue Duty Manager in the absence of Line Manager(s), ensuring the maintenance of agreed standards and compliance with legal requirements.

General Responsibilities

• Represent and be an ambassador for GSU.
• Be flexible and carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the position.
• Maintain and improve competencies through continuous professional development.
• Abide by organisational policies, codes of conduct and practices.
• Support and promote workplace liberation, diversity and equality of opportunity.
• Treat with confidentiality any personal, private, or sensitive information about individual organisations, clients, staff, and Project data.
• Actively seek better ways to assist GSU in becoming a more sustainable workplace.
• Any other duties commensurate with the accountabilities of the post.

PERSON SPECIFICATION:

Essential Attributes

• Previous experience as Supervisor or Team Leader with one year experience in high-turnover venues, covering a comprehensive range of events.
• Exceptional customer service and creating a welcoming environment for students.
• Excellent communication skills and a positive attitude while interacting with clients and co-workers.
• Excellent self-motivated problem solver.
• Ability to handle difficult or conflict situations and communicate effectively both orally and in writing at all levels.
• Excellent time management, organisational, and planning skills.
• Demonstrated accountability, responsibility, reliability, and amenability.
• Proficiency in Microsoft Office, particularly Excel and Word, and understanding social media platforms.
• Must be willing to work late nights and weekends as required.

Desirable Attributes

• Health and Safety Level 2, First Aid etc.
• Hospitality, events, and entertainment experience.
• Good experience in managing health & safety and security legislation.
• Technical understanding of lighting, sound, and other production equipment.
• Understanding and knowledge of working within the student sector.

Personal Attributes and Other Requirements

• All Commercial Services staff may be asked to work at other campus outlets on an ad hoe basis to assist with day-to-day operations and events.
• Innovative and forward-thinking approach to continued improvement.
• Able to travel extensively within the Borough and Region.
• Able to work unsociable hours and stay overnight where necessary.
• Work well in a team with a flexible approach to work.
• Commitment to anti-discriminatory practice and equal opportunities.
• An ability to apply awareness of diversity issues to all areas of work.
• Commitment to the values and ethos of the Organisation.

Skills You Will Develop

• Food and Beverage expertise, including bar, restaurant, lounge, and function areas.
• Knowledge of wine and food pairings.
• Cash handling proficiency.
• Planning and organising skills.
• Effective teamwork abilities.
• Cultural, community and environmental awareness.

Miscellaneous

• The definition and examples of work included above are not exhaustive - they are illustrative and for guidance only. A particular post holder with this job title may not perform all duties detailed in this job description. Conversely, not all the duties performed will be listed on this document.
• It is the practice of GSU Commercial Services to periodically examine employees' job descriptions and update them to ensure they relate to the job as then being performed. This will be done with the Senior Manager in consultation with the employee.

CONDITIONS:

Contract Casual - Student Staff

Hours Zero hours per week. Expected commitment of 2 to 3 shifts per week minimum.

Salary £12.44ph + Paid holiday on top of your hourly rate of 12.07% per hour

Notice period One Week

Benefits Training opportunity. Personal development opportunities. Building verbal communication skills. Gaining essential knowledge and experience to further your career options. Working as part of a team. Uniform and Meal on duty provided.

Details
£13.38 per hour
Location: Greenwich, SE10 9LS, GB