Job Description

Operational Tasks

• Provide excellent customer service of food and drinks while upholding operational standards, complying with our premises license, health and safety policies and food safety policies.
• Work in accordance with the staff handbook and complete any training that is relevant to the role.
• Ensure a smooth venue operation by opening and closing the bar/kitchen/venue/function spaces, preparing stock, completing setup and closedown checklists.
• Maintain a clean and well-presented work area throughout shifts.
• Assist the event team with setting up and packing down.
• Reset the venue and outlets to the required standard at the end of each shift in preparation for the next service; these will include bars, diners, cafes, entertainment and technical areas.
• Engage in food preparation activities, including coffee making, cooking, washing, peeling, and cutting.
• Confers with the Venue Management team/Supervisor on set-ups and last-minute changes.
• Work in other key roles within the outlet, such as Cloakroom, Event, Box Office, Hygiene & Safety or Welfare.
• Operate tills, ticket admission, take cash, handle financial transactions with diligence and honesty in accordance with the company's policies and procedures.
• Maintain a comprehensive working knowledge of food and beverage menus to advise guests on selections and promote additional sales.
• Complete any reasonable additional task requested by the Venue Manager.

Standards of Service

• Provide professional, friendly, safe and efficient service to all guests and other staff.
• Work alongside other team members in a respectful and professional manner. 
• Keep all areas of the venue clean, including toilets, foyer, cellar, back rooms, and customer tables, ensuring customer areas are clean at all times.
• Deliver an efficient and effective service, understanding and exceeding customer needs and requirements whenever possible. 
• Promote additional sales through professional and courteous up-selling.
• Prepare and serve food and beverage items to a consistently high standard.
• Adhere to strict cash handling procedures, be familiar with credit/debit card procedures, and promptly report any issues to a Team Leader. 
• Ensure all products are fully stocked throughout the shift and securely stored at the end of the shift.
• Enforce the Challenge 25 policy, only accepting approved forms of ID for age verification.
• Clear and clean customer tables, ensuring customer areas remain clean at all times, and wash glasses and dishes as required.
• Using correct COSHH around the venue.
• Tries new and sustainable practices whenever possible.
• Presentable for work in a clean and tidy fashion, wearing the stipulated uniform which will be clean and ironed or wearing the theme dress as required whilst on company premises and never attend work under the influence of alcohol, drugs, or other substances.
• Act as the initial point of contact for queries/issues related to F&B outlets.

Stock Management and Reporting

• Ensure all administration related to the department is complete and accurate, including delivery notes, incident and accident reports, and accident books.
• Handle stock and equipment in a secure manner.
• Record wastage in line with venue procedures.
• Assist with cellar management and stock control whilst on duty.
• Conduct stock rotation to ensure product quality, and relocate stock internally as needed to meet customer demand.
• Assist in the maintenance of bar, venue and merchandising displays as required.
• Dispose of rubbish in the correct manner in line with our recycling objectives
• Run line cleans when asked by Management.
  

Health, Safety, and Compliance

• Work within operational procedures, licensing, health, and safety policies, safeguarding, hygiene and other regulations pertaining to the operation of the
  venue, ensuring all staff are trained appropriately.
• Adhere to all GSU policies related to HR, staffing, health and safety, data protection, environment, and any other specific GSU Policy impacting your role or that of the team.

General Responsibilities

• Represent and be an ambassador for GSU.
• Be flexible and carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the position.
• Maintain and improve competencies through continuous professional development.
• Abide by organisational policies, codes of conduct and practices.
• Support and promote workplace liberation, diversity and equality of opportunity.
• Treat with confidentiality any personal, private, or sensitive information about individual organisations, clients, staff, and Project data.
• Actively seek better ways to assist GSU in becoming a more sustainable workplace.
• Any other duties commensurate with the accountabilities of the post.

Personal Specification

Essential Attributes

• Previous experience as a Team Member in bars, hospitality, or events is a plus, but not required as full training and induction will be provided.
• A friendly, sociable and professional attitude with a focus on delivering a great customer experience.
• Punctual, organised and proactive with availability, communication and performance.
• Ability to handle difficult or conflict situations and communicate effectively both orally and in writing at all levels while interacting with clients and co-workers.
• Quick thinking, attention to detail and a willingness to take ownership of tasks.
• Flexibility to work key nights (Wednesday, Friday and Saturday) and pick up regular shifts.
• The ability to work late nights in a loud, high pressure and fast-paced environment.
• Demonstrated accountability, responsibility, reliability, and amenability.
  
  

Desirable Attributes

• Health and Safety Level 2, First Aid etc. 
• Hospitality, events, and entertainment experience.
  
• Good experience in managing health & safety and security legislation.
• Technical understanding of lighting, sound, and other production equipment.
• Understanding and knowledge of working within the student sector.

Personal Attributes and Other Requirements

• All Commercial Services staff may be asked to work at other campus outlets on an ad hoc basis to assist with day-to-day operations and events.
• Innovative and forward-thinking approach to continued improvement.
• Able to travel extensively within the Borough and Region.
• Able to work unsociable hours and stay overnight where necessary.
• Work well in a team with a flexible approach to work.
• Commitment to anti-discriminatory practice and equal opportunities.
• An ability to apply awareness of diversity issues to all areas of work.
• Commitment to the values and ethos of the Organisation. Skills You Will Develop
• Food and Beverage expertise, including bar, shop, lounge, and function areas.
• Knowledge of wine and food pairings.
• Cash handling proficiency.
• Planning and organising skills.
• Effective teamwork abilities.
• Cultural, community and environmental awareness.

Miscellaneous

• The definition and examples of work included above are not exhaustive - they are
  illustrative and for guidance only. A particular post holder with this job title may not
  perform all duties detailed in this job description. Conversely, not all the duties
  performed will be listed on this document.
• It is the practice of GSU Commercial Services to periodically examine employees'
  job descriptions and update them to ensure they relate to the job as then being
  performed. This will be done with the Senior Manager in consultation with the
  employee.
  
  

Notice period
One Week

CONDITIONS: Contract Casual - Student Staff

Hours Zero hours per week. Expected commitment of 2 to 3 shifts per week minimum.

Salary £12.21ph + Paid holiday on top of your hourly rate of 12.07% per hour

Notice period One Week

Benefits Training opportunity. Personal development opportunities. Building verbal communication skills. Gaining essential knowledge and experience to further your career options. Working as part of a team. Uniform and Meal on duty provided.

Training Available:
Formal hospitality qualification (if applicable).
Specialist training relevant to the role.
Ongoing in-depth support is available throughout the year from the Venue
Managers.