Job Purpose

• To deliver a high-quality Front of House service for GSU at Greenwich campus, offering excellent customer service as the initial point of contact for students, staff, stakeholders and the public.
• To provide effective signposting to departments within the Students’ Union and university services
• To provide administrative support to the Engagement & Opportunities team and maintain accurate records
• To take responsibility for maintaining Students’ Union-run spaces at Greenwich

Reports to: Engagement & Opportunities Manager (Greenwich)

Responsible for: Supporting occasional student staff

Department

This role sits within the wider Membership Services department, together with other key areas consisting of; Activities, Sport, Academic Communities, Representation and Democracy, we provide a high-quality service for students, that they can shape, steer and be at the heart of.

Duties and Key Responsibilities

Deliver a High-Quality Front of House Service

• Maintain a professional front of house service, providing fantastic customer service year-round to students, staff, university stakeholders and visitors to GSU
• Maintain responsibility for the GSU Welcome Desk, ensuring the space remains clean, tidy and presentable
• Effectively handle enquiries in person, via email and telephone, signposting appropriately in a timely, professional and friendly manner.
• Support with initial triage of enquiries to the Advice Service.
• Maintain Front of House systems to ensure information is up to date and relevant for specific campus needs, enquiries and programmes
• Develop online spaces to ensure students can access information to resolve queries
• Work closely with Front of House at Medway and Avery Hill to ensure consistency in quality of service across all campuses.
• Remain abreast of trends to ensure continuous improvements to meet the needs of our service users.

Coordinate Room Bookings and Facilities

• Work with the Engagement & Opportunities team to schedule bookings for students, staff and stakeholders in GSU-operated facilities
• Manage the GSU room booking system, including approving day to day meeting room requirements, ensuring a responsive service for users
• Ensure spaces are maintained in an appropriate way for upcoming bookings, support in set-up or rearrangement of rooms and reporting any issues.
• Monitor and report on GSU facilities use, reviewing processes and systems to ensure a high-quality user experience
• Work with the Sales and Events team to ensure the needs of external clients in GSU rooms are met

Office Assistance

• Ensure office spaces including staff room are kept tidy, safe and well-maintained, liaising with relevant support staff and suppliers.
• Support general office administration duties as and when required
• Take responsibility for inventory of all project equipment resources
• Ensure all promotional materials are up to date and have relevant QR codes, links or information attached.
• Undertake training as a First Aid and Fire Warden
• Promptly report any maintenance or repair issues with items such as the printer/photocopier, social games within the campus they are based at
• Support GSU departments with admin tasks, including taking payments and issuing memberships
• In line with GDPR regulations - ensure sensitive information is treated confidentially
• Elements of finance and administration, post handling, purchasing office supplies, training and development, customer care and health and safety to all staff.

General Responsibilities

• Represent and be an ambassador for Greenwich Students’ Union
• Be flexible and carry out other associated duties as may arise, develop or be assigned in line with the broad remit of the position
• Maintain and improve competencies through continuous professional development
• Abide by organisational policies, codes of conduct and practices
• Support and promote diversity and equality of opportunity in the workplace
• Treat with confidentiality any personal, private or sensitive information about individual organisations and or clients or staff and Project data
• Any other duties commensurate with the accountabilities of the post

Personal Specification

Experience

• Experience of administration and organisation of meetings and people
• Experience developing and maintaining effective systems for collecting collating and reporting information
• Experience of delivering quality customer service in a large, fast paced environment
• Experience working with a range of stakeholders and partners

Skills and abilities

• Clear communication skills face to face and on the phone or email.
• Ability to troubleshoot difficult situations, and deal with them calmly, efficiently and effectively.
• Writing skills – produce basic reports and ability to write succinct documents according to instruction.
• IT skills at a level that supports report writing, email, internet and spreadsheets.
• Time management and organisational skills.
• Ability to engage and motivate others.
• Self-motivated with the confidence to work alone but can also work co-operatively and flexibly as part of a team.
• Ability to stay focused and efficient in the face of changing priorities day to day.
• Enthusiastic and able to take initiative during busy periods.

Knowledge

• Basic knowledge of Microsoft Excel, Word and Outlook
• Some understanding of a Students’ Union and University environment
• Demonstrated understanding of the importance of confidentiality.

Education and Training

• No one specific qualification is required,

Closing: 03/06/2026

Interviews: w/c 08/06/2026

Salary: £29,777.78 - £33,513.92*

*Successful candidates will start at the bottom of the salary banding

Hours of work: 35 per week

Location: Greenwich, with travel to Avery Hill and Medway campuses as needed.